Returns and refunds
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If something is wrong with your order
If you receive a damaged bag, the wrong grade or the wrong quantity, contact us as soon as possible with your order number and photos so we can make it right.
Change of mind
We may accept change-of-mind returns of unopened, undamaged bags at our discretion if you contact us within 7 days. You may need to return the goods to Pendle Hill at your cost. This does not affect your rights under the Australian Consumer Law.
To start a return or report a problem, contact us at arman.shehezada@gmail.com or 0452 121 034 with your order number.